Terms of service

Effective Date: 22th Feb 2026

Welcome to our Home and Garden store. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully before placing an order.

If you do not agree with any part of these Terms, you should not use our website.

1. Company Information

Business Category: Home and Garden Products
Email: homeluminex@gmail.com
Phone: 9647629520
Address:
Village – Chupi
Post – Chupi
Police Station – Purbasthali
District – Purba Bardhaman
Pin Code – 713513
West Bengal, India

2. Eligibility

By using this website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or legal guardian. You agree to provide accurate, complete, and current information when making purchases.

3. Products and Services

We specialize in Home and Garden products including but not limited to:

  • Home décor items

  • Lighting products

  • Gardening tools

  • Kitchen accessories

  • Storage solutions

  • Decorative pieces

  • Utility household items

We reserve the right to modify, discontinue, or update any product without prior notice.

4. Pricing and Payment

All prices listed on the website are in Indian Rupees (INR). Prices are subject to change without notice.

We accept secure payment methods including:

  • Online payment (UPI, Debit Card, Credit Card, Net Banking)

  • Cash on Delivery (if available)

You agree to provide valid payment details. If a payment fails or is declined, we reserve the right to cancel the order.

5. Order Acceptance and Cancellation

After placing an order, you will receive an order confirmation. This does not mean the order is accepted. We reserve the right to:

  • Cancel any order due to stock unavailability

  • Cancel suspicious or fraudulent orders

  • Refuse service to anyone at our discretion

Customers may request cancellation before the product is shipped.

6. Shipping and Delivery

We aim to deliver products in a timely manner across India.

  • Delivery timelines may vary depending on location.

  • Delays may occur due to unforeseen circumstances such as weather, logistics issues, or public holidays.

  • Customers must provide correct shipping details. We are not responsible for delays caused by incorrect information.

Shipping charges, if applicable, will be displayed during checkout.

7. Returns and Refunds

We strive to provide quality products. If you receive:

  • A damaged product

  • A defective product

  • A wrong item

You must contact us within 48 hours of delivery with proper proof (photos/videos).

Refunds (if approved) will be processed within 5–10 business days to the original payment method or as store credit.

Products must be unused and in original packaging to qualify for return.

Certain items such as clearance items or customized products may not be eligible for return.

8. User Responsibilities

By using our website, you agree:

  • Not to misuse the website

  • Not to engage in fraudulent activity

  • Not to copy or reproduce content without permission

  • Not to attempt unauthorized access to our systems

Violation of these rules may result in legal action.

9. Intellectual Property

All content on this website including:

  • Logos

  • Product images

  • Text

  • Graphics

  • Website design

is the property of our business and protected under Indian copyright laws. Unauthorized use is strictly prohibited.

10. Limitation of Liability

We are not liable for:

  • Indirect or incidental damages

  • Losses due to delayed shipments

  • Misuse of products

  • Minor color variations due to screen differences

Customers are responsible for using products safely and according to instructions.

11. Product Usage Disclaimer

Home and Garden products must be used as intended. We are not responsible for damage caused due to improper installation or misuse.

For electrical or technical items, customers are advised to seek professional assistance where required.

12. Privacy

Your privacy is important to us. Personal information collected during checkout is used only for:

  • Order processing

  • Shipping

  • Customer service

  • Promotional communication (if opted in)

We do not sell or share your personal information with unauthorized third parties.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or policies of those websites.

14. Force Majeure

We are not responsible for failure or delay in performance due to events beyond our control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Transportation strikes

  • Pandemic situations

15. Governing Law

These Terms are governed by the laws of India. Any disputes shall fall under the jurisdiction of the courts of Purba Bardhaman, West Bengal.

16. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website after changes indicates acceptance of the updated Terms.

17. Contact Us

For any questions regarding these Terms of Service, please contact:

Email: homeluminex@gmail.com
Phone: 9647629520

Address:
Village – Chupi
Post – Chupi
Police Station – Purbasthali
District – Purba Bardhaman
Pin Code – 713513
West Bengal, India

By using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.