Refund policy

Effective Date: 22th Feb 2026

Welcome to our Home and Garden store. We value your trust and are committed to providing high-quality products and excellent customer service. This Return and Refund Policy explains the terms and conditions for returns, replacements, and refunds.

If you have any questions regarding returns or refunds, please contact us using the details provided below.

Contact Information:
Email: homeluminex@gmail.com
Phone: 9647629520
Address: Village-Chupi, Post-Chupi, Police Station – Purbasthali, District – Purba Bardhaman, Pin Code – 713513, West Bengal, India

1. General Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with a product, you may request a return under the conditions mentioned below.

You may request a return if:

  • The product is damaged or defective upon delivery.

  • You received the wrong product.

  • The product has manufacturing defects.

  • The product is significantly different from the description shown on our website.

Returns must be requested within 7 days of delivery. Requests made after this period may not be accepted.

2. Eligibility for Return

To qualify for a return:

  • The item must be unused and in original condition.

  • The item must be returned in its original packaging.

  • All accessories, manuals, labels, and tags must be included.

  • Proof of purchase (order confirmation or invoice) must be provided.

We reserve the right to reject a return if:

  • The item shows signs of use, damage, or alteration by the customer.

  • The product is returned without original packaging.

  • The return request is made after the allowed return period.

3. Non-Returnable Items

Certain products are not eligible for return due to hygiene, safety, or customization reasons. These include:

  • Customized or made-to-order products.

  • Used garden tools or equipment.

  • Items damaged due to misuse or improper handling.

  • Clearance or final sale items (if marked as non-returnable).

Please read product descriptions carefully before placing your order.

4. Damaged or Defective Products

If you receive a damaged or defective product:

  1. Contact us within 48 hours of delivery.

  2. Share clear photos or videos showing the damage.

  3. Include your order number and contact details.

Once verified, we will arrange:

  • A replacement (subject to stock availability), or

  • A refund if replacement is not available.

We may arrange reverse pickup depending on your location. In some cases, you may be required to ship the product back to us.

5. Incorrect Product Delivered

If you receive a product different from what you ordered:

  • Notify us within 48 hours.

  • Share images of the received product.

  • Ensure the product remains unused.

After verification, we will arrange a replacement at no additional cost.

6. Return Process

To initiate a return:

Step 1: Email us at homeluminex@gmail.com with your order number and reason for return.
Step 2: Wait for our confirmation and return instructions.
Step 3: Pack the item securely in its original packaging.
Step 4: Ship the product (if self-shipping is required) to the following address:

Village-Chupi, Post-Chupi
Police Station – Purbasthali
District – Purba Bardhaman
Pin Code – 713513
West Bengal, India

Please do not return products without prior approval.

7. Refund Policy

Once we receive and inspect the returned product:

  • You will receive confirmation via email.

  • If approved, the refund will be processed within 7–10 business days.

Refunds will be credited to:

  • The original payment method (for prepaid orders).

  • Bank transfer (if applicable).

Please note that shipping charges are non-refundable unless the return is due to our error (wrong or defective product).

8. Cancellation Policy

Orders can be cancelled before they are shipped. Once the order is dispatched, cancellation is not possible.

To cancel an order:

If the order is successfully cancelled, the refund will be processed within 7–10 business days.

9. Replacement Policy

Replacement is subject to product availability. If the same item is not available, we may offer:

  • A similar product of equal value, or

  • A full refund.

Replacement processing time may vary depending on location and product type.

10. Shipping Charges for Returns

If the return is due to:

  • A defective product

  • A wrong product sent by us

We will bear the return shipping cost.

If the return is due to:

  • Customer preference

  • Change of mind

The customer may be responsible for return shipping charges.

11. Inspection and Approval

All returned items undergo inspection. Refund or replacement approval depends on:

  • Product condition

  • Compliance with return guidelines

  • Verification of issue

We reserve the right to refuse a return if it does not meet our policy conditions.

12. Delayed or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again.

  • Contact your payment provider.

  • Wait a few business days as processing time may vary.

If you still face issues, contact us at homeluminex@gmail.com.

13. Force Majeure

We shall not be held responsible for delays or failures caused by events beyond our control, including natural disasters, transportation delays, or government restrictions.

14. Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time. Changes will be updated on this page. Customers are encouraged to review this policy periodically.

15. Customer Support Commitment

Our goal is to ensure a smooth and hassle-free shopping experience in the Home and Garden category. We strive to resolve issues fairly and promptly.

If you need assistance, please contact:

Email: homeluminex@gmail.com
Phone: 9647629520
Address: Village-Chupi, Post-Chupi, Police Station – Purbasthali, District – Purba Bardhaman, Pin Code – 713513

Thank you for shopping with us. We appreciate your trust and look forward to serving you again.