Terms & Conditions

Effective Date: 22th Feb 2026

Welcome to HomeLuminex.com. These Terms & Conditions govern your access to and use of our website and services. By using our website, you agree to comply with and be bound by the following terms. If you do not agree with any part of these Terms & Conditions, please do not use our website.

1. Company Information

Website Name: HomeLuminex
Website: www.homeluminex.com
Email: homeluminex@gmail.com
Phone: +91 9647629520
Registered Address:
Village – Chupi
Post – Chupi
Police Station – Purbasthali
District – Purba Bardhaman
Pin Code – 713513
West Bengal, India

2. Acceptance of Terms

By accessing and using HomeLuminex.com, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or legal guardian. These Terms apply to all visitors, customers, and users of the site.

We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice. Continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

3. Products and Services

HomeLuminex specializes in Home and Garden products, including but not limited to:

  • Home décor items

  • Lighting products

  • Kitchen and dining accessories

  • Gardening tools and supplies

  • Storage and organization products

  • Home improvement accessories

All product descriptions, images, and specifications are provided for informational purposes only. While we strive for accuracy, we do not guarantee that product descriptions, images, or other content are error-free, complete, or current.

We reserve the right to:

  • Modify or discontinue any product without notice

  • Limit quantities of products or services

  • Refuse service to anyone for any reason

4. Pricing and Payment

All prices listed on the website are in Indian Rupees (INR) unless otherwise stated. Prices are subject to change without prior notice.

We accept multiple forms of payment, including:

  • Online payments (UPI, Debit Card, Credit Card, Net Banking)

  • Cash on Delivery (COD), where available

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.

If payment is declined or not received, we reserve the right to cancel your order.

5. Order Acceptance and Cancellation

After placing an order, you will receive an order confirmation via email or SMS. This confirmation does not guarantee acceptance of your order.

We reserve the right to:

  • Cancel orders due to pricing errors

  • Cancel orders due to product unavailability

  • Cancel orders suspected of fraudulent activity

  • Cancel bulk or reseller orders

If your order is canceled after payment has been made, a refund will be processed as per our Refund Policy.

Customers may cancel orders before dispatch by contacting us at homeluminex@gmail.com or calling 9647629520.

6. Shipping and Delivery

We aim to process and dispatch orders within 1–3 business days. Delivery timelines may vary depending on your location.

Estimated delivery time:

  • 3–7 business days for most locations in India

  • Remote areas may require additional time

Delivery delays may occur due to:

  • Weather conditions

  • Courier issues

  • Public holidays

  • Natural disasters

HomeLuminex is not responsible for delays caused by third-party courier services.

7. Returns and Refunds

Customers may request returns according to our Return Policy. Products must be:

  • Unused

  • In original packaging

  • Returned within the specified return period

Refunds will be processed after product inspection and approval. Refund timelines may vary depending on the payment method.

Certain items may not be eligible for return, including:

  • Used products

  • Damaged products due to misuse

  • Custom or special-order items

For return requests, contact: homeluminex@gmail.com.

8. User Responsibilities

By using this website, you agree:

  • Not to use the website for illegal purposes

  • Not to attempt to hack or disrupt the website

  • Not to upload viruses or malicious code

  • Not to misuse product reviews or submit false information

Any violation may result in termination of access to the website and possible legal action.

9. Intellectual Property

All content on HomeLuminex.com, including:

  • Logos

  • Images

  • Product descriptions

  • Website design

  • Graphics

  • Text

is the property of HomeLuminex and protected by applicable copyright and intellectual property laws.

You may not reproduce, copy, distribute, or exploit any content without written permission.

10. Limitation of Liability

HomeLuminex shall not be liable for:

  • Any indirect or incidental damages

  • Loss of profits or data

  • Personal injury due to improper product use

  • Delays in delivery beyond our control

Products must be used according to instructions. We are not responsible for damage caused by misuse or improper installation.

11. Warranty Disclaimer

All products are provided “as is” unless otherwise specified. We do not guarantee:

  • Continuous website availability

  • Error-free operation

  • That defects will be corrected immediately

Manufacturer warranties, if applicable, may apply to certain products.

12. Account Information

If you create an account on our website, you are responsible for:

  • Maintaining confidentiality of your login details

  • All activities under your account

  • Updating your account information

We reserve the right to suspend accounts suspected of fraudulent activity.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of external websites.

Use of third-party websites is at your own risk.

14. Privacy

Your use of HomeLuminex.com is also governed by our Privacy Policy. We collect and use personal information only as necessary to process orders and improve our services.

We do not sell or share customer information with unauthorized third parties.

15. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes arising from the use of this website shall be subject to the jurisdiction of courts located in Purba Bardhaman, West Bengal.

16. Force Majeure

We are not liable for failure or delay in performance due to events beyond our control, including but not limited to:

  • Natural disasters

  • Government actions

  • Strikes

  • Pandemic-related restrictions

  • Transportation disruptions

17. Changes to Terms

HomeLuminex reserves the right to update or modify these Terms & Conditions at any time. It is your responsibility to review this page periodically for updates.

18. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

📧 Email: homeluminex@gmail.com
📞 Phone: +91 9647629520

📍 Address:
Village – Chupi
Post – Chupi
Police Station – Purbasthali
District – Purba Bardhaman
Pin Code – 713513
West Bengal, India

By using HomeLuminex.com, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.