Shipping policy

Thank you for shopping with us. We are committed to delivering your Home & Garden products safely, quickly, and efficiently. This Shipping Policy explains how we process, ship, and deliver your orders.

If you have any questions regarding shipping, please contact us:

Email: homeluminex@gmail.com
Phone: 9647629520
Address: Village – Chupi, Post – Chupi, Police Station – Purbasthali,
District – Purba Bardhaman, Pin Code – 713513, West Bengal, India

1. Order Processing Time

All orders are processed within 1–3 business days after confirmation. Orders are not shipped or delivered on Sundays or public holidays.

In case of high order volume, processing time may be slightly delayed. If there will be a significant delay in shipment, we will notify you via email or phone.

Please ensure that all shipping details provided at checkout are accurate and complete. We are not responsible for delays caused due to incorrect or incomplete address information.

2. Shipping Coverage Area

We currently ship across India. We aim to provide reliable and secure delivery services to both urban and rural areas.

However, delivery availability may depend on courier service coverage in your location. In rare cases where delivery is not possible, we will inform you and process a refund if payment has already been made.

3. Estimated Delivery Time

Delivery time depends on your location:

  • Metro Cities: 3–5 business days

  • Tier 2 & Tier 3 Cities: 4–7 business days

  • Remote & Rural Areas: 5–10 business days

Please note that delivery times are estimated and may vary due to unforeseen circumstances such as:

  • Weather conditions

  • Transportation disruptions

  • Government regulations

  • Courier service delays

We are not liable for delays beyond our control but will always assist you in tracking your shipment.

4. Shipping Charges

Shipping charges may vary depending on:

  • Product weight and size

  • Delivery location

  • Ongoing promotional offers

We may offer:

  • Free Shipping on selected products or minimum order value

  • Standard Shipping Charges calculated at checkout

Any applicable shipping charges will be clearly displayed during checkout before payment confirmation.

5. Order Confirmation & Tracking

Once your order is successfully placed, you will receive an order confirmation via email or SMS.

After your order is shipped, you will receive a tracking number along with courier details. You can use this tracking number to monitor your shipment status.

If you do not receive tracking information within the expected processing time, please contact us at homeluminex@gmail.com or call 9647629520.

6. Packaging & Safety

We take special care in packaging all Home & Garden products to ensure safe delivery. Fragile items are securely packed with protective materials to prevent damage during transit.

Before dispatch, all products undergo quality checks to ensure you receive them in perfect condition.

If you receive a damaged package, please:

  1. Do not accept the package if visibly damaged.

  2. Take photos of the damaged package.

  3. Contact us immediately within 24 hours of delivery.

7. Cash on Delivery (COD)

We may offer Cash on Delivery (COD) service in selected locations.

Please note:

  • COD may not be available for all pin codes.

  • Additional COD charges may apply.

  • Customers must pay the full amount at the time of delivery.

Refusal of COD orders without valid reason may affect future order eligibility.

8. Address Changes

If you need to change your shipping address after placing an order, please contact us immediately.

Address changes are only possible if the order has not yet been shipped. Once dispatched, we cannot modify the delivery address.

9. Delayed or Lost Shipments

While we strive for timely delivery, there may be rare cases of delay or lost shipments.

If your order is delayed beyond the estimated timeframe:

  • Contact us with your order number.

  • We will coordinate with the courier partner to resolve the issue.

If a shipment is confirmed lost by the courier:

  • A replacement will be sent (subject to availability), or

  • A full refund will be processed.

10. Partial Deliveries

In certain cases, your order may be shipped in multiple packages due to product availability or size constraints.

You will receive separate tracking details for each shipment, if applicable. There will be no additional shipping charge for split shipments unless clearly mentioned at checkout.

11. Delivery Attempts

Our courier partners typically make 2–3 delivery attempts.

If the delivery fails due to:

  • Incorrect address

  • Customer unavailability

  • Refusal to accept

The order may be returned to us. In such cases:

  • Re-shipping charges may apply.

  • Refund (if applicable) will be processed after deducting shipping costs.

12. International Shipping

Currently, we do not offer international shipping. Our services are limited to India only.

In the future, we may expand our services to international customers.

13. Unforeseen Circumstances (Force Majeure)

We shall not be held responsible for shipping delays caused by circumstances beyond our control, including but not limited to:

  • Natural disasters

  • Strikes

  • Political unrest

  • Pandemic-related restrictions

  • Government regulations

In such cases, delivery timelines may be extended.

14. Damaged or Missing Items

If you receive:

  • A damaged product

  • A defective product

  • An item missing from your order

Please contact us within 24–48 hours of delivery with:

  • Order number

  • Clear photos of the item and packaging

  • Description of the issue

Our support team will investigate and provide a resolution in accordance with our Return & Refund Policy.

15. Incorrect Orders

If you receive the wrong product, notify us immediately. Do not use the product. We will arrange a return pickup and send the correct item at no additional cost.

16. Customer Responsibility

Customers are responsible for:

  • Providing accurate contact details

  • Ensuring availability at the time of delivery

  • Checking package condition before acceptance

Failure to follow these guidelines may delay resolution of shipping-related issues.

17. Communication & Support

We believe in transparent communication. If you have any shipping-related questions, feel free to contact us:

Email: homeluminex@gmail.com
Phone: 9647629520
Address:
Village – Chupi
Post – Chupi
Police Station – Purbasthali
District – Purba Bardhaman
Pin Code – 713513
West Bengal, India

Our customer support team is committed to responding promptly and ensuring your satisfaction.

18. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

Any changes will be posted on this page and will take effect immediately. Customers are encouraged to review this policy periodically.

Thank You for Choosing Us

We appreciate your trust in our Home & Garden store. Our goal is to provide quality products and reliable delivery services. Your satisfaction is our priority, and we are always here to assist you.

We look forward to serving you again!