Privacy policy
Effective Date: 22th Feb 2026
Welcome to our website. Your privacy is very important to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website, purchase products, or interact with us.
If you have any questions regarding this Privacy Policy, you may contact us at:
Email: homeluminex@gmail.com
Phone: 9647629520
Address: Village – Chupi, Post – Chupi, Police Station – Purbasthali,
District – Purba Bardhaman, West Bengal, Pin Code – 713513, India
By using our website and services, you agree to the terms outlined in this Privacy Policy.
1. Introduction
We are committed to protecting your personal information and your right to privacy. When you visit our Home and Garden online store, we may collect certain information to improve your shopping experience and provide you with better services.
This Privacy Policy applies to all information collected through our website, email communications, phone calls, and any related services, sales, marketing, or events.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you:
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Register on our website
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Place an order
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Subscribe to our newsletter
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Contact us via email or phone
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Participate in promotions or surveys
The types of personal information we collect may include:
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Full Name
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Email Address
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Phone Number
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Shipping Address
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Billing Address
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Payment Information
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Order Details
We may also automatically collect certain information when you visit our website, such as:
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IP address
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Browser type
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Device type
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Pages visited
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Date and time of visit
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Cookies and tracking data
This information helps us improve website functionality and enhance your shopping experience.
3. How We Use Your Information
We use the information we collect for various purposes, including:
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Order Processing
To process and deliver your Home and Garden products efficiently. -
Customer Support
To respond to your inquiries, complaints, and service requests. -
Communication
To send order confirmations, shipping updates, and promotional offers. -
Improvement of Services
To analyze website performance and improve product offerings. -
Marketing and Promotions
To send you information about new arrivals, special discounts, and offers (only if you opt in). -
Legal Compliance
To comply with applicable laws, regulations, and legal processes.
We do not sell, rent, or trade your personal information to third parties.
4. Sharing of Information
We may share your information only in the following situations:
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With delivery partners for shipping your products
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With payment gateways to process transactions
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With service providers who help operate our website
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If required by law or legal process
All third-party partners are required to keep your information secure and confidential.
5. Payment Security
We use secure payment gateways and encryption technology to protect your financial information. We do not store your debit/credit card details on our servers. All payment information is processed securely through trusted payment service providers.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to:
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Remember your preferences
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Improve website speed and performance
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Provide personalized product suggestions
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Analyze traffic and visitor behavior
You can disable cookies through your browser settings. However, disabling cookies may affect certain website features.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
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Secure servers
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Encrypted data transmission
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Limited access to authorized personnel only
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Regular monitoring and security updates
While we strive to protect your data, no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security.
8. Your Privacy Rights
As a customer, you have the following rights:
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The right to access your personal data
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The right to correct inaccurate information
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The right to request deletion of your data
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The right to withdraw consent for marketing communications
If you wish to exercise any of these rights, please contact us at homeluminex@gmail.com.
9. Children’s Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take immediate steps to delete such data.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.
11. Data Retention
We retain your personal information only as long as necessary to:
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Fulfill the purposes outlined in this policy
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Comply with legal obligations
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Resolve disputes
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Enforce our agreements
Once your data is no longer required, we securely delete or anonymize it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically.
Continued use of our website after changes are posted means you accept the revised policy.
13. Consent
By using our website and purchasing our Home and Garden products, you consent to the collection and use of your information as described in this Privacy Policy.
14. Contact Information
If you have questions or concerns regarding this Privacy Policy or how we handle your data, please contact us:
Email: homeluminex@gmail.com
Phone: 9647629520
Address:
Village – Chupi
Post – Chupi
Police Station – Purbasthali
District – Purba Bardhaman
West Bengal – 713513
India
We are committed to resolving your concerns promptly and transparently.
15. Grievance Officer (For India Compliance)
In accordance with applicable Indian laws, including the Information Technology Act and related rules, customers may contact us for any privacy-related grievances at:
Email: homeluminex@gmail.com
Phone: 9647629520
We will acknowledge and address grievances within a reasonable time frame.
Final Statement
Your trust is extremely important to us. We are dedicated to maintaining the confidentiality, integrity, and security of your personal information while providing high-quality Home and Garden products and services.
Thank you for choosing us.